Complaints Process


Atlantic Sapphire has developed procedures to resolve issues such as stakeholder complaints. As per those procedures, Atlantic Sapphire stakeholders may use this form to submit complaints. 

As a first step, Atlantic Sapphire shall try to resolve complaints through an informal discussion with the person(s) raising the issue, even if the person(s) would like his/her/their name to remain confidential (i.e., not be shared with parties other than Atlantic Sapphire and others tasked to help resolve the issue). 
Atlantic Sapphire understands that a small number of people may wish to remain entirely anonymous (i.e., not disclose their name even to Atlantic Sapphire). In such situations, Atlantic Sapphire would still like the opportunity to speak with the person(s) raising the issue, if at all possible. For example, a person could provide a phone number to call or text, so that arrangements can be made for a follow-up phone or internet call with Atlantic Sapphire. 
If no arrangement is made to have an informal discussion, Atlantic Sapphire will still review a complaint. In such cases, it is strongly recommended that those filing the complaint provide as much detail and supporting evidence as possible. If there is little or no supporting information, and no way to contact a complainant to obtain additional details about the complaint, it may not be possible for Atlantic Sapphire to fully explore and/or resolve the issue to the satisfaction of the complainant.

Stakeholder Contact Information


Atlantic Sapphire requests that all information fields be answered, however, as mentioned above complainants may choose to keep some information confidential.

The answer boxes will expand to fit the amount of information that you enter.









    I live in a community affected by Atlantic Sapphire’s operationsI represent a community member or members affected by Atlantic Sapphire’s operationsI work for an NGOI work for a labor unionI work for a government agencyI am part of the finance or banking industryI am part of the insurance industryI am an academic or consultantOther (please specify)

    Complaint Details

    Please provide the following information on your complaint.
    Atlantic Sapphire requests that all information fields be answered, however, as mentioned above complainants may choose to keep some information confidential.
    The answer boxes will expand to fit the amount of information that you enter.




    Do you have evidence or additional information to support your complaint (e.g., photographs, videos, documents, etc.)? If so, please attach the supporting information to your complaint.


    Next Steps


    We will contact you to confirm receipt of your complaint.

    We will attempt to respond to your complaint in a timely manner.

    If you would like to inquire about progress related to your complaint, please send an email to: complaints@atlanticsapphire.com